Lauren Massey
About Lauren Massey
Lauren Massey serves as the Client Services Team Lead at Replica, where she has worked since 2020. With a background in client services and account management, she has contributed to improving operational efficiency and customer satisfaction in various roles across multiple organizations.
Work at REPLICA
Lauren Massey has served as the Client Services Team Lead at Replica since 2020. In this role, she has focused on enhancing client service operations and improving customer satisfaction. Massey has played a key role in streamlining processes, which has led to increased efficiency in client service delivery. She has also collaborated with cross-functional teams to develop tailored data solutions that meet diverse client needs. Additionally, she has led initiatives aimed at boosting customer retention and satisfaction.
Previous Experience in Client Services
Before her current position at Replica, Lauren Massey worked as an Account Supervisor at Intouch Group from 2014 to 2019. During her five years there, she managed client accounts and contributed to service delivery improvements. Prior to that, she was a Customer Success Manager at Replica for 11 months, where she focused on client engagement and support. Her experience also includes a role as a Senior Delivery Consultant at Cerner Corporation from 2012 to 2014, where she worked on project delivery and client consulting.
Education and Expertise
Lauren Massey studied at Truman State University from 2008 to 2012, where she earned a degree in Public Communication. Her educational background has provided her with a strong foundation in communication strategies, which she applies in her professional roles. Additionally, she has developed expertise in client services, process improvement, and training program development.
Professional Development and Contributions
Massey has contributed to professional development initiatives by developing and implementing training programs for new team members at Replica. She has also participated in industry events, such as running sessions at the NorCal User Summit, where she conducted a Replica 101 session and demonstrated the Safe Streets Planner. These contributions reflect her commitment to enhancing service delivery and sharing knowledge within the industry.
Internship Experience
In 2011, Lauren Massey completed a Public Relations Internship at Truman State University for four months. This early experience in public relations provided her with insights into communication strategies and client engagement, which have been beneficial in her subsequent roles in client services.