Melanie Harris
About Melanie Harris
Melanie Harris is a Senior Customer Success Manager currently working at REPLICA in the New York City Metropolitan Area. She has a diverse background in environmental planning, project management, and customer success, with previous roles at various organizations including the New York City Department of Transportation and Franklin & Marshall College.
Current Role as Senior Customer Success Manager
Melanie Harris currently serves as a Senior Customer Success Manager at REPLICA, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's products and services. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at REPLICA
Prior to her current role, Melanie worked at REPLICA as a Customer Success Manager from 2021 to 2022. During her tenure, she contributed to the company's customer engagement strategies and supported clients in maximizing their use of REPLICA's offerings. This experience laid the foundation for her advancement to a senior position.
Educational Background in Urban Planning
Melanie Harris holds a Master of Urban Planning from the University of Washington, where she studied from 2015 to 2017. Her academic focus on Environmental Planning equipped her with the knowledge and skills necessary for her career in urban development and customer success. Additionally, she earned a Bachelor's Degree in Government and Environmental Studies from Franklin & Marshall College, completing her studies from 2009 to 2013.
Professional Experience in Various Roles
Melanie has held several positions in different organizations throughout her career. She worked as a Budget Coordinator at the New York City Department of Transportation from 2018 to 2021, and as a Land Use Planner at Divney Tung Schwalbe LLP for six months in 2018. Earlier in her career, she served as a Project Assistant - Paralegal at Mayer Brown from 2013 to 2015 and managed advancement initiatives at Franklin & Marshall College from 2009 to 2013.
International Education and Early Career
In 2011, Melanie studied abroad in Barcelona, Spain, focusing on Urban City Living and Mediterranean Oceanography for 11 months. She also gained early experience as a Naturalist at Sheldrake Environmental Center for three months in 2011. These experiences contributed to her understanding of environmental issues and urban planning.