Farhan A.
About Farhan A.
Farhan A. serves as the Associate Director of Customer Success at Replicon, where he has worked since 2021. With a background in customer success and business development, he has held various roles at Replicon and other companies, contributing to significant improvements in customer retention and account management.
Current Role at Replicon
Farhan A. serves as the Associate Director of Customer Success at Replicon since 2021. In this role, he leads a team that manages over 2000 customer accounts valued at $29 million. He focuses on enhancing customer retention and identifying upsell opportunities. Farhan collaborates with cross-functional teams, including support, product development, SaaS operations, and marketing, to improve customer experiences and outcomes.
Previous Experience at Replicon
Farhan A. has held multiple positions at Replicon prior to his current role. He worked as a Senior Manager in Customer Success for 11 months in 2020 and as a Manager in Customer Success from 2016 to 2019 for three years. Additionally, he served as a Senior Account Manager in 2015 and as an Account Manager from 2012 to 2014. His extensive experience at Replicon has contributed to his expertise in customer success strategies.
Education and Expertise
Farhan A. earned a Master of Arts in English Literature from Kuvempu Vishwavidyanilaya, completing his studies from 2005 to 2008. He also pursued training in Selling through the Sandler Selling Methodology in 2010. His educational background supports his roles in customer success and business development.
Career Background
Farhan A. has a diverse career in customer success and business development. He began his career as an Executive in Customer Support at 24/7 Customer from 2004 to 2006. He then worked at Logix Microsystems as a Business Development Executive in 2006 and held positions at SLK Global and Digital Nirvana, Inc. before joining Oracle Corporation as a Senior Business Development Consultant from 2010 to 2012.
Achievements in Customer Success
Farhan A. has demonstrated significant achievements in his customer success roles. He has developed and implemented processes for client onboarding, adoption, churn management, and upsell/cross-sell strategies. He maintains a forecasting accuracy of over 90% for quarterly numbers and ensures that each customer can provide a referenceable ROI, which aids in the company's prospecting efforts.