Hitesh Bharadwaj Rao
About Hitesh Bharadwaj Rao
Hitesh Bharadwaj Rao is a Product Support Associate with experience in technical support and client training for mobile and web applications. He has worked at several companies, including Dell, Mphasis, and Concentrix, and holds a Bachelor of Science in Physical Sciences and a diploma in Cybersecurity from Jain (Deemed-to-be University).
Work at Replicon
Hitesh Bharadwaj Rao has been employed at Replicon as a Product Support Associate since 2020. In this role, he engages in scoping requirements for change requests and prepares Business Requirement Documents (BRDs) and Specification documents. He is responsible for driving product improvements and optimizations for both mobile and web applications. His responsibilities include providing training and demonstrations to clients on new product features, ensuring that clients are well-informed about the functionalities of the products.
Previous Experience in Technical Support
Prior to his current position, Hitesh worked at several companies in technical support roles. He served as a Technical Support Engineer at Dell for eight months in 2015-2016 in Bengaluru, India. He also worked at Mphasis as a Technical Support Engineer - Service Desk for one year from 2014 to 2015. Additionally, he was employed at Concentrix as a Practitioner for three years from 2016 to 2019. In these roles, he utilized tools like JIRA and Salesforce for timely escalation of cases and interacted directly with clients to gather business requirements.
Education and Expertise
Hitesh Bharadwaj Rao studied at Jain (Deemed-to-be University), where he earned a Bachelor of Science (BSc) in Physical Sciences in 2010. He also pursued studies in Cybersecurity at the same institution, obtaining a High School Diploma from 2018 to 2019. His educational background provides him with a solid foundation in technical concepts, which he applies in his current role. He specializes in creating customizations by working on APIs and using SUMO logic.
Background
Hitesh Bharadwaj Rao completed his early education at Sri Vidya Mandir in Bangalore. His career in technical support began in 2014, and he has accumulated extensive experience in the field over the years. His work has primarily focused on client interaction, requirement gathering, and product support, which has contributed to his expertise in driving product improvements and optimizations.