Jhelum (June) Bhattacharya
About Jhelum (June) Bhattacharya
Jhelum (June) Bhattacharya is an Enterprise Customer Success Manager at Replicon, where she focuses on managing the customer lifecycle and reducing churn. She has extensive experience in client success roles at Cvent and other companies, with a background in Banking and Corporate Law from Pondicherry University.
Current Role at Replicon
Jhelum Bhattacharya serves as an Enterprise Customer Success Manager at Replicon, a position she has held since 2020. In this role, she focuses on protecting and growing revenue by managing the customer lifecycle and reducing churn for Replicon's existing install base. She is responsible for managing the customer experience specifically for the EMEA region. Additionally, she acts as a liaison between customers and various departments within Replicon to ensure seamless communication and service delivery.
Previous Experience at Cvent
Prior to her current role, Jhelum Bhattacharya worked at Cvent for several years in various capacities. She served as a Lead Client Success Advisor from 2016 to 2020, a Senior Client Success Consultant from 2014 to 2015, and a Senior Product Consultant from 2012 to 2013. Her tenure at Cvent spanned eight years, during which she contributed to client success and product consulting efforts.
Early Career Background
Jhelum Bhattacharya began her career at Global Vantedge as a Senior Executive in Collections from 2004 to 2006. She then transitioned to Sitel, where she worked as a Senior Customer Service Executive from 2007 to 2010. These early roles provided her with foundational experience in customer service and client management.
Education and Qualifications
Jhelum Bhattacharya studied at Pondicherry University, where she earned a Bachelor of Corporate Secretaryship from 2005 to 2008. Her academic focus included Banking, Corporate, Finance, and Securities Law, equipping her with knowledge relevant to her professional roles in customer success and client management.