Maheen Aman
About Maheen Aman
Maheen Aman is a Customer Success Manager at Replicon, where she has worked since 2012, focusing on high-value accounts and client relationships. She has a background in Computer Science and has previously held a position at Tata Consultancy Services as an Assistant Manager-Risk.
Work at Replicon
Maheen Aman has been with Replicon since 2012, initially serving as a Success Specialist for two years before transitioning to the role of Customer Success Manager in 2014. In her current position, she has accumulated a decade of experience in managing customer relationships and ensuring client satisfaction. Based in the Toronto, Canada Area, she collaborates closely with Enterprise Account Managers to devise strategies for high-value accounts. Her focus includes driving adoption and optimizing license utilization for enterprise clients, contributing to the overall success of the organization.
Previous Experience at Tata Consultancy Services
Prior to joining Replicon, Maheen Aman worked at Tata Consultancy Services as an Assistant Manager-Risk from 2009 to 2012. During her three years in this role, she gained valuable experience in risk management and client engagement, which has informed her approach to customer success in her subsequent positions. This background has equipped her with the skills necessary to navigate complex client needs and foster strong relationships.
Education and Expertise
Maheen Aman holds a Bachelor of Engineering (BE) in Computer Science from M.V.J College of Education, where she studied from 1998 to 2014. Additionally, she earned a Bachelor of Science (BS) from Baldwin Methodist College, completing her studies there from 1996 to 1998. Her educational background is complemented by her early education at Baldwin Boys High School, where she completed the I.C.S.E curriculum from 1984 to 1996. This diverse academic foundation supports her expertise in technology and customer success.
Role as Trusted Advisor
In her capacity as a Customer Success Manager, Maheen Aman acts as a Trusted Advisor, developing and maintaining long-term relationships with key stakeholders. She is responsible for contributing thought leadership and best practices around business transformation, ensuring that clients receive the guidance necessary to achieve their objectives. Her role involves creating strategies and programs tailored for accounts with an Annual Contract Value of $25,000 and above, highlighting her commitment to delivering value to enterprise clients.