Naresh M.V
About Naresh M.V
Naresh M.V is a Team Lead and Team Manager at Replicon, where he has worked since 2019. He has a background in Electrical and Electronics Engineering and extensive experience in customer service and technical support roles across various companies.
Work at Replicon
Naresh M.V. has been employed at Replicon since 2019, holding the position of Team Lead/Team Manager. In this role, he oversees team operations and focuses on enhancing customer service processes. Prior to this position, he served as a Product Support Engineer at Replicon from 2016 to 2019. His responsibilities included resolving technical queries and ensuring customer satisfaction through effective communication and support.
Education and Expertise
Naresh M.V. completed his Diploma in Electrical and Electronics Engineering at P.V.P Polytechnic from 2008 to 2012. This educational background provides him with a solid foundation in technical concepts, which he applies in his current role. His expertise includes process creation and enhancement aimed at improving customer service operations.
Background
Naresh M.V. began his career as a Customer Service Executive at Magus Customer Dialog in 2008, where he worked for six months. He then transitioned to various roles, including Client Tech Support Associate at Dell and Associate Consultant - Fulfillment Procurement at Tangoe. His diverse experience in customer support and technical roles has contributed to his current position at Replicon.
Achievements
Naresh M.V. has demonstrated a strong ability to learn new products quickly and communicate their return on investment (ROI) to customers effectively. He coordinates among different teams to ensure clients experience seamless business operations, showcasing his commitment to customer service excellence.