Rashi Rana
About Rashi Rana
Rashi Rana is a Customer Success Manager specializing in migrations at Replicon, where she manages a portfolio of over 100 customers and develops engagement strategies to ensure high satisfaction. With a background in finance and a Master's degree in Business Administration, she has extensive experience in customer lifecycle management and collaboration with various teams to enhance client relationships.
Current Role as Customer Success Manager
Rashi Rana currently serves as a Customer Success Manager (Migrations) at Replicon, a position she has held since 2020. In this role, she manages a portfolio of over 100 customers, focusing on relationship development and customer lifecycle management. She has developed a comprehensive engagement and communications strategy aimed at maintaining high customer satisfaction. Rashi also educates customers on the latest platforms and coordinates with the Solution Engineer and Implementation teams to ensure seamless migrations to new versions.
Previous Experience at Replicon
Before her current role, Rashi Rana worked at Replicon in various capacities. She served as a Senior Renewals Administrator from 2015 to 2020, where she focused on client renewals and payment processes. Additionally, she worked as a Senior Finance Associate for one year from 2014 to 2015. Her experience at Replicon has equipped her with a deep understanding of customer needs and operational processes.
Educational Background
Rashi Rana holds a Master of Business Administration (M.B.A.) in Banking from Sikkim Manipal University, which she completed from 2013 to 2015. She also earned a Bachelor of Commerce (B.Com.) degree from Himachal Pradesh University. Her educational background provides her with a solid foundation in business and finance, which supports her roles in customer success and renewals.
Customer Relationship Management Skills
In her role as Customer Success Manager, Rashi Rana strategically identifies and mitigates churn risk to enhance customer retention. She collaborates closely with Sales and Solution Engineer teams to leverage customer insights for additional product and service sales opportunities. Her focus on relationship development and customer lifecycle management is central to her approach in maintaining high levels of customer satisfaction.