Rickson D'souza
About Rickson D'souza
Rickson D'souza is a Territory Sales Manager for Tier 2 EMEA at Replicon, where he has worked since 2013. He has previous experience in customer experience and operations roles at Mphasis and Aditya Birla Minacs.
Current Role at Replicon
Rickson D'souza serves as the Territory Sales Manager for Tier 2 in the EMEA region at Replicon. He has held this position since 2013, contributing to the company's sales strategy and operations in the European, Middle Eastern, and African markets. His role involves managing client relationships and driving sales growth within the designated territory.
Previous Experience at Aditya Birla Minacs
Prior to his current role, Rickson D'souza worked at Aditya Birla Minacs as an Associate in Collections Operations. He was employed there for one year, from 2011 to 2012, in the Bengaluru Area, India. This position provided him with experience in operational processes and customer interactions.
Experience at Mphasis
Rickson D'souza spent five years at Mphasis, where he held the position of Customer Experience Process Coach (CEPC) from 2006 to 2011. During his tenure in the Bengaluru Area, India, he focused on enhancing customer service processes and improving overall customer satisfaction.
Educational Background
Rickson D'souza completed his high school education at St. Augustine's High School in Vasai, where he studied from 1989 to 1999. He further pursued higher education at Mangalore University, although specific details regarding his degree or field of study are not provided.