Rupa Iyer
About Rupa Iyer
Rupa Iyer is a Senior Director of Project Delivery at Replicon, where she has worked since 2015. She has held various roles at Replicon, including Senior Manager of Customer Success and Director of Customer Success for Strategic Accounts, and has prior experience as a Team Lead at Karrox Technologies Ltd.
Current Role at Replicon
Rupa Iyer serves as the Senior Director of Project Delivery at Replicon, a position she has held since 2015. In this role, she oversees project delivery processes and ensures that client projects are executed efficiently. Her extensive experience in customer success and technical support contributes to her leadership in managing project teams and aligning project outcomes with client expectations. She is based in Calgary, Alberta, Canada.
Previous Experience at Replicon
Before her current role, Rupa Iyer held several positions at Replicon. She was the Director of Customer Success for Strategic Accounts from 2013 to 2015, where she focused on enhancing client relationships and ensuring satisfaction. Prior to that, she worked as a Senior Manager of Customer Success for one year in 2012. Rupa's career at Replicon began in 2005 as a Technical Support professional, where she worked for four years before transitioning to an Implementation Manager role from 2009 to 2012.
Early Career at Karrox Technologies Ltd.
Rupa Iyer began her career at Karrox Technologies Ltd. as a Team Lead - MCSD Trainer from 1999 to 2001. In this role, she was responsible for training and guiding teams in Microsoft Certified Solutions Developer (MCSD) programs. This early experience laid the foundation for her future roles in project management and customer success.
Professional Background
Rupa Iyer has a diverse professional background with over two decades of experience in project delivery, customer success, and technical support. Her career trajectory includes significant roles at Replicon, where she has developed expertise in managing client expectations and delivering successful project outcomes. Her experience spans various functions, contributing to her comprehensive understanding of the technology and service sectors.