Sandra Crosse
About Sandra Crosse
Sandra Crosse is a Customer Success Manager at Replicon, where she has worked since 2018. She holds a Bachelor of Commerce from the University of Mysore and has previous experience at Cisco, Oracle, and Mphasis in various roles related to technical support, education, strategy, and quality analysis.
Current Role at Replicon
Sandra Crosse serves as a Customer Success Manager at Replicon, a position she has held since 2018. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in client relations and support. Her responsibilities include managing customer accounts, addressing client needs, and facilitating the effective use of Replicon's solutions.
Previous Experience at Cisco
Prior to her current role, Sandra worked at Cisco as an Engineer Technical Support from 2012 for a duration of five months. In this position, she provided technical assistance and support to customers, addressing their inquiries and resolving issues related to Cisco products and services.
Experience at Oracle
Sandra held the position of Cloud Education Account Manager at Oracle from 2013 to 2018. During her five years at Oracle, she was responsible for managing educational accounts, promoting cloud solutions, and ensuring that clients received the necessary training and support to maximize their use of Oracle's cloud services.
Career at Mphasis
Sandra's career at Mphasis spanned several roles. She began as a Senior Chief Strategy Officer - Sales and Service from 2006 to 2009, where she contributed to strategic initiatives in sales and service operations. Following this, she served as a Senior Quality Analyst and Business and Sales Coach from 2009 to 2012, focusing on quality assurance and coaching teams to enhance performance.
Education and Qualifications
Sandra Crosse earned her Bachelor of Commerce degree from the University of Mysore, completing her studies from 2003 to 2006. This educational background provided her with foundational knowledge in commerce, which she has applied throughout her professional career.