Scott Bales
About Scott Bales
Scott Bales serves as the Vice President of Solution Engineering and Customer Success - Enterprise at Replicon, where he has worked since 2015. He has extensive experience in managing enterprise solution design, implementation, and customer success teams globally.
Work at Replicon
Scott Bales holds the position of VP Solution Engineering and Customer Success - Enterprise at Replicon, a role he has occupied since 2017. In this capacity, he manages the Enterprise Implementation and Customer Success teams on a global scale. Prior to this, he served as Senior Director of Customer Success from 2015, and as Director of Solutions Engineering from 2011 to 2015. His responsibilities include overseeing the design and deployment of Enterprise Solutions and managing the reporting of all Enterprise Sales Engineers.
Education and Expertise
Scott Bales studied at the Southern Alberta Institute of Technology (SAIT), where he focused on Information Systems and achieved a degree in Computer Technology from 1998 to 2000. His educational background provides a foundation for his expertise in solution engineering and customer success within the technology sector.
Background
Before joining Replicon, Scott Bales worked as an Informatics Specialist for the Government of Canada in the Department of Justice for a brief period in 2000. He also served as an IT Consultant at ES Williams and Associates from 2004 to 2006. His career spans various roles that highlight his experience in technical sales and customer success management.
Achievements
Scott Bales has played a significant role in managing and directing all aspects of Enterprise Solution design and deployment at Replicon. His leadership in overseeing the Enterprise Implementation and Customer Success teams has contributed to the company's operational success. His extensive experience in the field reflects his commitment to enhancing customer satisfaction and solution effectiveness.