Shakeel Ahmed
About Shakeel Ahmed
Shakeel Ahmed is a Senior Implementation Consultant at Replicon, with extensive experience in managing key customer accounts and developing business requirements for software implementation. He has worked in various roles in the technology sector, including positions at IBM and Zenith Software, and holds a Bachelor of Engineering degree in Information Science & Technology.
Work at Replicon
Shakeel Ahmed has been employed at Replicon as a Senior Implementation Consultant since 2016. He has worked in both the Bangalore and Toronto locations, managing a large portfolio of key customer accounts. His responsibilities include identifying workflow processes and business challenges faced by clients. He oversees the configuration and implementation of Replicon’s product suite, collaborating with configuration specialists to ensure successful deployments. Shakeel also develops Business Requirements documents and project plans, participates in internal quality assurance, and testing processes, and creates strategies for customer accounts.
Previous Experience
Before joining Replicon, Shakeel Ahmed worked at IBM India Pvt Ltd as a Coordinating Procurement Specialist from 2005 to 2007. He also served as an SAP Consultant at Zenith Software Limited from 2007 to 2011. His experience at these organizations provided him with a solid foundation in procurement and software consulting, which he has leveraged in his current role at Replicon. Additionally, he previously held a position at Replicon as a Senior Implementation Consultant from 2011 to 2016 in Bangalore.
Education and Expertise
Shakeel Ahmed holds a Bachelor of Engineering degree in Information Science & Technology from Visvesvaraya Technological University, which he obtained from 2001 to 2005. He completed his secondary education at St. Johns High School. His educational background has equipped him with the technical knowledge necessary for his role in software implementation and consulting.
Customer Account Management
In his role at Replicon, Shakeel Ahmed identifies and prioritizes customer accounts based on various factors, including issues, growth opportunities, strategic value, and renewal timelines. He develops strategies for these accounts that encompass critical success factors, measurable milestones, and potential obstacles. This strategic approach ensures that customer needs are met effectively and that their business processes are integrated seamlessly with Replicon software.
Collaboration and Development
Shakeel Ahmed collaborates with various internal teams, including technical support, engineering, and sales, to address customer interests and needs. He develops algorithms and sketches software code to align customer business process rules with Replicon software. His participation in internal quality assurance and testing processes allows him to create challenging test cases and identify software code shortcomings, contributing to the overall quality of Replicon’s solutions.