Suzy Lockwood
About Suzy Lockwood
Suzy Lockwood is a Support Engineer with over 12 years of experience in technical support roles at major technology companies. She has held positions at Snowflake, Tableau Software, and Replit, demonstrating a strong commitment to customer focus and collaboration.
Current Role at Replit
Suzy Lockwood is currently employed as a Support Engineer at Replit, a position she has held since 2023. She works remotely from San Francisco, California. In this role, she utilizes her extensive experience in technical support to assist users and resolve issues related to the platform.
Previous Experience at Snowflake
Lockwood has a significant tenure at Snowflake, where she worked as a Senior Cloud Support Engineer from 2019 to 2023. In this capacity, she operated in a hybrid model from the San Francisco Bay Area. She also served as a Principal Cloud Support Engineer for a brief period in 2023, working remotely for seven months.
Technical Support Background at Tableau Software
Lockwood has a strong background in technical support, having worked at Tableau Software for a total of six years. She held various positions, including Senior Technical Support Manager from 2016 to 2017, and Technical Support Engineer/Team Lead from 2011 to 2012. Her roles involved direct customer interaction and management of support teams.
Educational Background and Training
Lockwood studied Management Information Systems and Services at Central Michigan University, earning a Bachelor of Science degree from 2005 to 2009. Additionally, she completed the Web Developer Track at Bloc in 2018, which lasted 11 months and provided her with foundational skills in web development.
Core Values and Professional Philosophy
Lockwood emphasizes a set of core values in her professional conduct, including customer focus, accountability, transparency, and collaboration. She believes in the importance of authenticity, humility, and the courage to learn from mistakes, which guide her interactions in technical support roles.