Borna Spanic
About Borna Spanic
Borna Spanic is a Mid Market Customer Success Manager at Repsly, with a background in business intelligence and customer success roles across various companies in Zagreb, Croatia.
Current Role at Repsly
Borna Spanic serves as a Mid Market Customer Success Manager at Repsly, a position he has held since 2023. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with mid-market clients. His responsibilities include managing customer accounts, addressing client needs, and driving product adoption to enhance overall customer experience.
Previous Experience in Customer Success
Before joining Repsly, Borna Spanic worked at Shake in two capacities. He first served as a Business Development Representative for five months in 2022, where he contributed to expanding the company's client base. He then transitioned to the role of Customer Success Manager, where he worked for seven months, focusing on client retention and satisfaction.
Background in Business Intelligence and Development
Borna Spanic's career includes a role as a Business Intelligence Consultant at moj-eRačun in 2021, where he worked for eight months. This position involved analyzing data to support business decisions. Additionally, he worked as a Telesales Specialist at A1 Hrvatska d.o.o. from 2020 to 2021, which provided him with experience in direct sales and customer engagement.
Education and Academic Background
Borna Spanic completed his secondary education at Klasična Gimnazija Zagreb from 2010 to 2014. He then pursued higher education at the University of Zagreb, where he studied Trade Management at the Faculty of Business and Economics from 2017 to 2022. His academic background has equipped him with knowledge relevant to his roles in customer success and business development.
Leadership Experience at eSTUDENT
Borna Spanic held multiple positions at eSTUDENT, a student organization in Croatia. He served as Team Lead for eight months in 2020, overseeing team operations and project management. Prior to that, he was a Deputy Team Lead for seven months in 2019, where he assisted in leading initiatives and supporting team members. He also participated as a Team Member in the App Start Contest from 2017 to 2020.