Conor Gleason
About Conor Gleason
Conor Gleason is a Mid Market Customer Success Manager at Repsly, where he focuses on building strong relationships through empathy and active listening. He has a background in account management and customer success, with previous roles at Miro and Quest Software.
Current Role at Repsly
Conor Gleason serves as the Mid Market Customer Success Manager at Repsly, a position he has held since 2023. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction. His responsibilities include leveraging customer data to drive success and engagement within the mid-market segment. The position is remote, allowing him to operate from the Austin, Texas Metropolitan Area.
Previous Experience at Miro
Prior to his current role, Conor worked as a Commercial Account Executive at Miro from 2021 to 2022. Based in the Austin, Texas Metropolitan Area, he was responsible for managing client accounts and driving sales initiatives. His experience at Miro contributed to his development in customer engagement and account management.
Educational Background
Conor Gleason studied at Baylor University, where he earned a degree in Management Information Systems from 2014 to 2018. He also pursued further education at The University of Texas at Austin, obtaining a certification in Data Analysis and Visualization in 2020. This educational background has equipped him with the skills necessary for his roles in customer success and account management.
Career Development and Skills
Throughout his career, Conor has developed a strong focus on building meaningful relationships with clients through empathy and active listening. He has demonstrated his ability to leverage customer data effectively, as evidenced by a significant increase in account licenses by 1300% during his tenure at Quest Software. His expertise includes IT and collaboration tools, and he is a certified Customer Success Manager.
Early Career and Internships
Conor's early career includes various roles that contributed to his professional development. He worked as a cashier at Randalls Food Market in 2013 and as a front end assistant at Target in 2015. He also held positions as a camp coach at i9 Sports and as an information management intern at the Texas Department of Transportation in 2017. These experiences provided him with foundational skills in customer service and team collaboration.