Deirdre Stenson
About Deirdre Stenson
Deirdre Stenson serves as the Vice President of Customer Success at Repsly, where she focuses on fostering long-term client relationships and driving growth. With over 10 years of experience in customer success, she has held various leadership roles in the field and currently also works as a Customer Success Coach at Catalyst Software.
Current Role at Repsly
Deirdre Stenson serves as the Vice President of Customer Success at Repsly, a position she has held since 2024. In this role, she focuses on building long-term relationships with clients and delivering value to drive growth. Stenson leads the Customer Success Manager program and the reactive Customer Care team, ensuring that customer needs are met effectively. Her leadership aims to enhance customer satisfaction and retention.
Previous Experience at Repsly
Stenson has a notable history with Repsly, having worked as the Senior Director of Customer Success from 2023 to 2024 and as the Director of Customer Success from 2021 to 2023. During her tenure, she contributed to the development of customer success strategies that align with company goals. Her experience at Repsly spans three years, during which she played a key role in enhancing customer engagement and support.
Education and Academic Background
Stenson studied at Northeastern University from 2009 to 2014, where she completed her degree over five years. Prior to that, she attended Zurich International School from 2005 to 2009, achieving her high school diploma. Her educational background has provided her with a solid foundation for her career in customer success.
Coaching and Mentorship Roles
In addition to her work at Repsly, Stenson serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. She is actively involved in coaching and mentoring aspiring customer success professionals through the Catalyst Coaching Corner program. This role allows her to share her expertise and support the development of future leaders in the field.
Professional Experience and Focus
Stenson has over 10 years of experience in building revenue-focused customer success teams. Her career includes a role as a Student Fundraiser at Northeastern Telefund from 2011 to 2012, where she gained early experience in customer interaction and relationship management. Her focus on delivering value and driving growth has been a consistent theme throughout her professional journey.