Diana Restrepo
About Diana Restrepo
Diana Restrepo is a Customer Success Manager with extensive experience in account management and customer relations. She has worked for several companies, including Bose Corporation and ZoomInfo, and is currently employed at Repsly.
Current Role at Repsly
Diana Restrepo has been serving as a Customer Success Manager at Repsly since 2024. In this role, she focuses on ensuring customer satisfaction and fostering long-term relationships with clients. Her responsibilities include onboarding new clients, addressing customer inquiries, and providing ongoing support to enhance user experience with the company's products.
Previous Experience at Bose Corporation
Before her current position, Diana Restrepo worked at Bose Corporation as an Account Specialist from 2010 to 2015. During her five years in this role, she was responsible for managing client accounts and contributing to customer satisfaction in Westborough, MA. Her experience at Bose provided her with a strong foundation in customer relations and account management.
Experience at ZoomInfo
Diana Restrepo has extensive experience at ZoomInfo, where she held multiple roles. She began as an Inbound Qualifying Specialist in 2017 for eight months, followed by a position as a Client Success Specialist for four months in 2018. She then served as an Account Relationship Manager for two months in 2018 and continued as a Customer Success Manager from 2018 to 2020. Her time at ZoomInfo contributed to her expertise in customer success and account management.
Education and Training
Diana Restrepo studied at Quinsigamond Community College, where she pursued a degree in Small Business Administration/Management from 2015 to 2019. This educational background provided her with essential skills in business management and customer service. Additionally, she completed her high school education at Framingham High School from 1998 to 2002.
Role at Definitive Healthcare
Diana Restrepo worked as a Customer Success Manager at Definitive Healthcare from 2020 to 2022. In this position, she was involved in managing customer relationships and ensuring clients received optimal value from the company's services. Her role contributed to her development in customer success strategies and client engagement.