Lara Jakešević
About Lara Jakešević
Lara Jakešević is a Customer Support Specialist at Repsly in Zagreb, Croatia, where she has worked since 2020. She holds a Master's degree in Human Resources Management and Services from VERN' University and has experience in customer service roles at A1 Hrvatska d.o.o. and Generali.
Work at Repsly
Lara Jakešević has been employed at Repsly as a Customer Support Specialist since 2020. In this role, she has contributed to the company's customer service operations for four years. Based in Zagreb, Croatia, she utilizes her skills to assist clients and address their inquiries effectively.
Education and Expertise
Lara holds a Master's degree in Human Resources Management and Services from VERN' University, which she completed from 2018 to 2022. Additionally, she earned a Bachelor's degree in Economics from the same institution, graduating in 2018. Her educational background provides her with a solid foundation in both human resources and economics, enhancing her capabilities in customer support.
Background in Customer Service
Before joining Repsly, Lara gained valuable experience in customer service roles. She worked as a Customer Service Agent at A1 Hrvatska d.o.o. for ten months in 2017-2018. Following that, she served as a Customer Service Representative at Generali for seven months in 2018-2019. These positions helped her develop strong customer care skills.
Skills and Communication
Lara possesses strong English language skills, which enable her to communicate effectively with international clients. Her expertise in Tourism Management further complements her role in customer support, allowing her to address customer needs with a well-rounded perspective.