Laura T.
About Laura T.
Laura T. is an Enterprise Solutions Manager at Repsly, where she advocates for customer business use cases to enhance the platform. With over 15 years of experience in strategic customer experience and project management, she has held various roles in mental health and technology sectors.
Current Role at Repsly
Laura T. currently serves as an Enterprise Solutions Manager at Repsly, a position she has held since 2024. In this role, she focuses on project development and customer success through systemic approaches and data-driven analysis. She advocates for customer business use cases to Product Management to enhance the Repsly platform. Laura works remotely from Boston, Massachusetts, and engages with customer stakeholders to build credible relationships across various levels of the organization.
Previous Experience at Centura Health
Laura T. has held multiple roles at Centura Health, including Co-Lead Zero Suicide Implementation & Project Manager for two months in 2019, and Emergency Psychiatric Evaluator & Data Integrity/Governance from 2017 to 2019. Additionally, she worked as a Mental Health Counselor from 2013 to 2017 and contributed as a Child & Family Lifespan Therapist from 2016 to 2017. Her experience at Centura Health spans over six years, focusing on mental health and project management.
Educational Background
Laura T. has a diverse educational background. She studied at Cleveland State University, earning a Master of Education in Clinical Mental Health Counseling from 2011 to 2013. She also attended the University of Denver, where she completed a Data Analyst Boot Camp in Data Science from 2018 to 2019. Additionally, she earned a Bachelor's degree in AYA Integrated Social Studies from Bowling Green State University from 2007 to 2010. Laura furthered her education at the Denver Family Institute, achieving a Certificate in Marriage & Family Therapy from 2013 to 2015.
Professional Skills and Specializations
Laura T. specializes in making complex topics and workflows easy to understand for non-technical audiences. She has over 15 years of experience in strategic customer experience, people management, and project management. Laura focuses on improving processes and materials to enhance efficiency and customer experience during onboarding. She is currently pursuing Project Management Professional certification, which she expects to complete in 2024.
Career Progression and Previous Roles
Before her current role at Repsly, Laura T. worked at VerityStream as an Implementation Manager from 2020 to 2021. She also served as an Enterprise Implementation Specialist / Solutions Engineer at Repsly from 2021 to 2024. Other notable positions include Customer Success Manager at GoSpotCheck for six months in 2019 and a Databaser/Data Analyst Intern at The Public Interest Network for four months in 2019. Her career reflects a strong focus on customer success and project management across various organizations.