Luka Bursik
About Luka Bursik
Luka Bursik is a Customer Support Engineer currently employed at Repsly in Zagreb, Croatia. He has extensive experience in customer support roles, having worked at various companies including Hrvatski Telekom and Generali.
Current Role at Repsly
Luka Bursik has been employed at Repsly as a Customer Support Engineer since 2022. In this role, he is responsible for providing technical support and assistance to customers, ensuring their needs are met effectively. His position is based in Zagreb, Croatia, where he has contributed to enhancing customer satisfaction through his technical expertise.
Previous Experience at Hrvatski Telekom
Luka Bursik has a significant history with Hrvatski Telekom, where he held multiple roles. He started as a Technical Support Agent from 2012 to 2015, serving for three years. He then transitioned to a Helpdesk Administrator role in 2015 for 11 months and later worked as a CSG Agent for four months in 2015 to 2016. These positions provided him with a solid foundation in customer support and technical assistance.
Experience at Generali
From 2017 to 2019, Luka Bursik worked at Generali as a Customer Relationship Management Manager. In this role, he focused on managing customer relationships and improving service delivery. His two years at Generali contributed to his understanding of customer needs and relationship management.
Technical Support Role at Fero-Term
Luka Bursik served as a Technical Support Specialist at Fero-Term from 2020 to 2021. His responsibilities included providing technical support for both B2B and B2C clients, as well as managing customer relationship management systems. This role further enhanced his technical skills and customer service capabilities.
Previous Role as Customer Care Specialist at Repsly
Before becoming a Customer Support Engineer, Luka Bursik worked at Repsly as a Customer Care Specialist from 2021 to 2022. During this nine-month period, he focused on addressing customer inquiries and ensuring a positive customer experience, which laid the groundwork for his current role.