Sanja Novotny
About Sanja Novotny
Sanja Novotny is a Digital Customer Engagement Specialist at Repsly, where she has worked since 2018. She has a background in journalism and community management, with previous roles at Women in Adria and ENTG.
Work at Repsly
Sanja Novotny has been employed at Repsly since 2018, serving as a Digital Customer Engagement Specialist within the Customer Success Team. In this role, she focuses on enhancing customer experiences by highlighting their achievements and fostering an online user community. Her responsibilities include creating various digital content formats such as videos, web articles, email templates, and in-app messaging, which contribute to effective customer engagement strategies.
Previous Experience
Prior to her current role at Repsly, Sanja Novotny held several positions that contributed to her expertise in customer engagement and communications. She worked as a Freelance Journalist for Women in Adria from 2013 to 2014. She also served as a Community Manager Intern at PING PONG dvosmjerne komunikacije d.o.o. for one month in 2014. Additionally, she was an Office Manager and Communications Assistant at ENTG from 2017 to 2018 and worked as a Community Manager there from 2015 to 2017.
Education and Expertise
Sanja Novotny studied at Hrvatski studiji Sveučilište u Zagrebu, where she pursued Journalism and Teaching Croatian Language and Literature, achieving a degree in Public Relations. She also studied Croatian Culture and Communication Studies at the same institution. Her educational background supports her expertise in digital customer engagement and content creation.
Digital Content Creation
In her professional capacity, Sanja Novotny creates a variety of digital content aimed at enhancing customer engagement. This includes producing videos, writing web articles, designing email templates, and developing in-app messaging. Her work is integral to the strategies employed by the Customer Success Team at Repsly, aimed at improving customer interactions and satisfaction.
Blog Contributions
Sanja Novotny authored a blog post titled 'Repsly in Review 2023', which focuses on product enhancements. This contribution reflects her engagement with the company's offerings and her commitment to communicating updates and improvements to the user community.