Janghoon Sim
About Janghoon Sim
Janghoon Sim is a Senior Support Engineer currently working at Rescale in Seoul, South Korea. He holds two master's degrees in Information and Communication from Sogang University and has extensive experience in technical support, including eight years as Technical Support Team Lead at Canonical Ltd.
Work at Rescale
Janghoon Sim currently serves as a Senior Support Engineer at Rescale, a position he has held since 2022. In this role, he is responsible for providing technical support and solutions to clients, ensuring that their needs are met effectively. His expertise in support engineering contributes to the overall efficiency and reliability of the services offered by Rescale.
Education and Expertise
Janghoon Sim has an extensive educational background in information and communication technology. He earned a master's degree in 정보통신 from Sogang University, studying from 2013 to 2015. Additionally, he completed another master's degree in 정보통신시스템 at the same institution. Earlier, he obtained a bachelor's degree in 정보통신 from 숭실사이버대학교, where he studied from 2004 to 2009.
Background
Before joining Rescale, Janghoon Sim worked at Canonical Ltd. as the Technical Support Team Lead for the Asia-Pacific region. He held this position for eight years, from 2013 to 2021, while based in Seoul. His experience at Canonical involved leading a team that provided technical support, enhancing his skills in customer service and technical problem-solving.
Professional Experience
Janghoon Sim has accumulated significant professional experience in technical support roles. His tenure at Canonical Ltd. equipped him with the skills necessary to lead a support team effectively. His current role at Rescale builds upon this foundation, allowing him to leverage his extensive knowledge in information and communication technology to assist clients.