Logan T. Swartz
About Logan T. Swartz
Logan T. Swartz is the Manager of Customer Success Engineering at Rescale, where he leads a team to enhance customer success processes in the North America market. He has a background in engineering management and has held various roles in pre-sales and post-sales engineering across multiple companies.
Current Role at Rescale
Logan T. Swartz serves as the Manager of Customer Success Engineering (Post-Sales) at Rescale since 2022. In this role, he leads a team of Customer Success Engineers focused on supporting the North America market. His responsibilities include coordinating and executing customer success activities such as customer meetings, presentations, and quarterly business reviews (QBRs). Swartz collaborates with various internal teams, including product, high-performance computing (HPC), engineering, support, and sales, to enhance customer success processes.
Previous Experience at Cray Inc.
Prior to his current position, Logan worked at Cray Inc. as a Pre-Sales Solutions Architect from 2013 to 2017. During his four years in this role, he was based in San Jose, CA. His experience at Cray involved engaging with clients to understand their needs and providing tailored solutions in the high-performance computing sector.
Professional Background in Engineering
Logan's engineering career includes a role as a Software Engineer at Siemens Healthcare from 2012 to 2013, where he was based in Mountain View, CA. He also worked at Broadband Discovery Systems (BDS) as an Electrical Engineer for three months in 2010. Additionally, he held the position of Manager of Pre-Sales Engineering at SYNNEX from 2020 to 2022, and served as a Pre-Sales Collaboration Engineer III at the same company from 2017 to 2020 in Louisville, CO.
Education and Academic Qualifications
Logan T. Swartz holds a Bachelor of Science in Electrical Engineering from San Jose State University, where he also completed a Minor in Mathematics from 2005 to 2011. He furthered his education by obtaining a Master's degree in Engineering/Industrial Management from Penn State University, which he completed from 2017 to 2019.
Certifications and Skills
Logan possesses several professional certifications, including Cisco Certified Network Associate (CCNA) and Cisco Meraki Network Associate (CMNA). He also holds a Toastmasters effective communicator certification. His skills include conflict resolution, collaboration, and problem-solving, particularly within engineering management contexts. His hands-on experience in engineering, combined with his academic background, supports his effectiveness in technical management roles.