Robert Walsh
About Robert Walsh
Robert Walsh is a Technical Support Engineer at Rescale in Ireland, where he has worked since 2022. He has a background in technical support and customer service, with previous roles at IBM, SAP, and Clarks.
Work at Rescale
Robert Walsh has been employed at Rescale as a Technical Support Engineer since 2022. In this role, he provides Expert on Demand consulting services, assisting clients with technical issues and inquiries. His responsibilities include addressing customer incidents and ensuring effective solutions are implemented. Walsh's expertise contributes to the overall efficiency of the support team and enhances customer satisfaction.
Previous Experience at IBM
Before joining Rescale, Robert Walsh worked at IBM as a Product Support and Services Engineer from 2021 to 2022. In this position, he gained hands-on experience in processing customer incidents specifically related to IBM Cloud object storage. His role involved troubleshooting and resolving technical issues, which equipped him with valuable skills in cloud technology and customer service.
Career at SAP
Robert Walsh served as a Technical Support Engineer at SAP from 2017 to 2021. During this four-year tenure, he developed his technical support skills and gained experience in managing customer inquiries and technical challenges. His work at SAP further solidified his expertise in the technology sector, preparing him for future roles in technical support.
Education and Expertise
Robert Walsh studied at the National College of Ireland, where he earned a Bachelor’s Degree in Computer Systems Networking and Telecommunications from 2012 to 2017. This educational background provided him with a solid foundation in networking and telecommunications, essential for his roles in technical support and engineering.
Background in Retail
Prior to his technical career, Robert Walsh worked as a Sales Assistant at Clarks from 2010 to 2017 in Dublin, Ireland. This seven-year experience in retail helped him develop strong customer service skills and an understanding of consumer needs, which he later applied in his technical support roles.