Bianca Landis
About Bianca Landis
Bianca Landis serves as the Director of Customer Relations at RescueTime, where she has worked since 2021. With a diverse background in customer success, social media management, and team-building, she has developed strategies to enhance productivity and foster community among remote professionals.
Current Role at RescueTime
Bianca Landis serves as the Director of Customer Relations at RescueTime, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and engagement through effective communication and support strategies. Her responsibilities include overseeing customer support operations and implementing initiatives to improve customer retention and loyalty.
Previous Experience in Customer Success
Prior to her current role, Bianca worked as a Customer Support Manager at RescueTime from 2018 to 2021. She also held the position of Customer Success Specialist at Agent Legend for three months in 2018. During her career, she has developed and executed retention strategies that significantly reduced customer churn and increased loyalty.
Entrepreneurial Background
Bianca owned and operated Mommies Cafe from 2009 to 2013. This experience provided her with insights into business management and customer service. Her entrepreneurial journey has contributed to her understanding of customer needs and effective service delivery.
Education and Training
Bianca studied at Tarrant County College, where she achieved a degree in Business. She also attended Oakwood University from 1998 to 2002. Her educational background has equipped her with essential skills in business management and customer relations.
Community Engagement and Initiatives
Bianca hosts Guided Focus Sessions for remote professionals, aimed at enhancing productivity and fostering a strong remote work community. She has organized team-building events, focusing on logistics and team enjoyment. Additionally, she has led successful email campaigns that leveraged customer insights to drive business growth.