Brian Finn
About Brian Finn
Brian Finn serves as the Team Lead for 2nd Level Support at the Federal Reserve Bank of New York, a position he has held since 2018. With extensive experience in technical support and team management, he has a strong background in enhancing customer satisfaction and building effective teams.
Work at Federal Reserve Bank of New York
Brian Finn has served as Team Lead for 2nd Level Support at the Federal Reserve Bank of New York since 2018. In this role, he oversees a team responsible for addressing complex technical issues and ensuring high levels of service quality. His leadership has contributed to the efficiency and effectiveness of the support operations within the bank.
Previous Experience at Pearson North America
Brian Finn held multiple positions at Pearson North America from 2001 to 2016. He began as a Technical Support Specialist and progressed to Manager of Desktop Operations, Regional Deskside Support Manager, and Technical Support Analyst. His roles involved managing technical support teams and operations across the Greater New York City Area and the NJ and Boston regions.
Education and Expertise
Brian Finn earned a Bachelor of Science (B.S.) degree in Human Resources Management/Personnel Administration from Rowan University, studying from 1991 to 1995. His educational background supports his expertise in team management and customer satisfaction, which he has demonstrated throughout his career.
Background in Technology and Support
Brian Finn started his career in technology support at the Boys & Girls Club of Greenwich, where he worked as a Computer Instructor and Technical Support Lead from 1997 to 2000. His extensive experience in technical support roles has equipped him with the skills necessary to manage projects and lead teams effectively.
Leadership and Team Management Skills
Brian Finn is recognized for his ability to manage multiple projects while focusing on customer satisfaction. He is known for translating individual team member strengths into cohesive, high-performing teams. His leadership style emphasizes innovation and vision within the technology sector.