David Jordan
About David Jordan
David Jordan is an experienced Application Support Analyst currently working at the Federal Reserve Bank of New York. He has held various roles in application support and technical analysis across multiple organizations, including JPMorgan Chase & Co. and Gogo Business Aviation.
Current Role at Federal Reserve Bank of New York
David Jordan has been serving as an Application Support Analyst at the Federal Reserve Bank of New York since 2015. His work is based in both Chicago, Illinois, and Manhattan, New York. In this role, he leads incident management by analyzing, escalating, and resolving production problems and operational issues. He collaborates with Federal Reserve System IT analysts and U.S. Treasury stakeholders to facilitate software and hardware upgrades. Additionally, he participates in planning and executing component and site failover tests to ensure system resiliency.
Previous Experience at JPMorgan Chase & Co.
David Jordan worked at JPMorgan Chase & Co. in various capacities. He served as an Application Support Analyst from 2010 to 2015, and briefly as Manager Application Development Support in 2015 for five months. Earlier, he was also an Application Support Analyst for five months in 2008. His tenure at JPMorgan Chase involved managing application support tasks and contributing to incident resolution.
Career Background in Technical Support
David Jordan has a diverse background in technical support roles. He worked as an Application Support Engineer at Gogo Business Aviation from 2008 to 2010 and as an Exchange Manager/Application Support Specialist at Click Commerce from 2007 to 2008. His earlier positions include Senior Technical Support Analyst at OfficeMax from 2005 to 2007, Technical Support Analyst at CCC Information Services from 2002 to 2004, and Help Desk Analyst at DIRECTV from 2000 to 2001.
Education and Qualifications
David Jordan studied at the College of DuPage, where he achieved a degree in Computer Information Systems from 1998 to 2001. This educational background provided him with foundational knowledge and skills in information technology, which he has applied throughout his career in various application support and technical roles.
Contributions to Operational Support
In his roles, David Jordan has developed new documentation for operational support procedures and incident management plans. He interacts with auditing entities and information system security officers to provide compliance evidence, ensuring that operational practices meet regulatory standards.