Gil Nollora
About Gil Nollora
Gil Nollora is a Sr. Operations Technical Support Analyst at the Federal Reserve Bank of New York, with extensive experience in IT service management and support. He has held various roles in global desktop support and client computing, demonstrating expertise in process development, system administration, and customer service.
Current Role at Federal Reserve Bank of New York
Gil Nollora serves as a Senior Operations Technical Support Analyst at the Federal Reserve Bank of New York. He has held this position since 2019, contributing to the organization's operational efficiency. His responsibilities include managing technical support operations and ensuring seamless service delivery within the bank's IT infrastructure. Nollora's role emphasizes collaboration with various teams to enhance service quality and customer satisfaction.
Previous Experience at Ashland
Nollora has extensive experience at Ashland, where he worked in multiple roles. He served as the Global Desktop Support Manager from 2011 to 2016, overseeing desktop support operations. He then transitioned to the role of Client Computing and Mobility Lead from 2017 to 2019, focusing on client computing solutions. His tenure at Ashland provided him with a solid foundation in global field services and technical support management.
Career Background at ISP
Gil Nollora's career includes significant roles at ISP, where he began as a Desktop Analyst from 2003 to 2007. He progressed to Supervisor positions in Desktop Support and Global Desktop Support, serving from 2007 to 2010. His experience at ISP allowed him to develop skills in desktop support and team management, contributing to his expertise in IT service delivery.
Education and Certifications
Nollora studied Civil Engineering at Mapúa University, completing coursework towards a Bachelor of Science degree. He is also certified in ITIL Foundation v3.0, which demonstrates his understanding of IT service management principles. This educational background supports his technical expertise and operational capabilities in IT environments.
Technical Skills and Expertise
Gil Nollora possesses a range of technical skills relevant to IT operations. He is proficient in managing Office 365 and Windows environments, including Windows 7 and Windows 10. His expertise extends to system administration, utilizing tools such as VMWare for virtualization, Microsoft Configuration Manager/SCCM, and Symantec-Altiris for software deployments. Nollora's focus on process development and improvements enhances service delivery across global support teams.