Giles A.B. Hutchinson
About Giles A.B. Hutchinson
Giles A.B. Hutchinson serves as Customer Support – II at the Federal Reserve Bank of New York, where he has worked since 2014. He has a background in information systems and experience in software migrations, application reporting, and user training.
Work at Federal Reserve Bank of New York
Giles A.B. Hutchinson has been employed at the Federal Reserve Bank of New York since 2014, serving as Customer Support – II. In this role, he provides assistance with desktop software and device issues, supporting equipment replacement and relocation. His responsibilities include monitoring software applications to ensure proper functioning and resolving application issues by collaborating with technical support staff. Hutchinson has accumulated ten years of experience in this position, contributing to the operational efficiency of the organization in the Greater New York City Area.
Previous Experience at Accenture
Prior to his current role, Hutchinson worked as a Systems Analyst at Accenture from 2003 to 2006. During his three years at the firm, he developed skills in systems analysis and project management, contributing to various technology initiatives. This experience laid the groundwork for his subsequent roles in customer support and information technology.
Education and Expertise
Hutchinson earned a Bachelor of Science degree in Information Systems from Howard University, completing his studies from 1999 to 2002. His educational background provides a strong foundation for his expertise in creating application reports and queries using MS-Excel, MS-Access, and MS-SQL. He also possesses experience in software migrations, specifically transitioning from Windows XP to Windows 7 and SQL Server 2000 to SQL Server 2008.
Experience at United Nations
From 2012 to 2014, Hutchinson served as an Information Technology Assistant at the United Nations. In this role, he supported various IT functions and gained valuable experience in a global organization. His responsibilities included monitoring software applications and ensuring they functioned correctly, which further enhanced his technical support skills.
Background in Training and Support
Hutchinson has a strong background in designing and facilitating training for both senior-level and end users on new software and hardware solutions. He develops and executes detailed test scripts, documents test results, and reports defects to technical support groups. Additionally, he compiles metrics to ensure that operational performance and control objectives are met or exceeded.