Janine Crafa
About Janine Crafa
Janine Crafa serves as the Director of End User Services at the Federal Reserve Bank of New York, a position she has held since 2020. With extensive experience in technology and compliance across various industries, she has a strong track record in improving operational effectiveness and customer service.
Current Role at Federal Reserve Bank of New York
Janine Crafa serves as the Director of End User Services at the Federal Reserve Bank of New York. She has held this position since 2020 and has been instrumental in overseeing the delivery of end-user support services. Her role involves enhancing operational effectiveness and customer service through strategic technology solutions.
Previous Experience at Blackboard Insurance
Prior to her current role, Janine Crafa worked at Blackboard Insurance as the Technology & Compliance Service Delivery Lead from 2019 to 2020. In this position, she focused on ensuring compliance and effective service delivery within technology operations in New York, NY.
Career at Publicis Groupe
Janine Crafa had a significant tenure at Publicis Groupe, where she held multiple roles. She served as VP, Director of Field Services (End User Support) from 2014 to 2018 and as VP, Associate Director, IT Account Management from 2006 to 2014. Additionally, she was the Director of Audio Visual Services from 2014 to 2017. Her experience at Publicis Groupe contributed to her expertise in managing end-user support and IT services.
Educational Background
Janine Crafa holds a Bachelor of Arts in Mass Communications from King's College, where she studied from 1988 to 1992. She also earned a Master of Arts in Journalism with a focus on Economic Business Reporting from New York University, completing her studies from 1999 to 2002. Her educational background has equipped her with strong communication and analytical skills.
Skills and Professional Focus
Janine Crafa excels in building relationships across various organizational levels and implementing processes to address issues. She has a proven track record in transforming international support teams and enhancing service delivery. Her professional focus includes partnership, collaboration, and communication, which she considers essential elements in her work.