Jose Pena
About Jose Pena
Jose Pena is a Desktop Support Analyst with extensive experience in IT support and network administration. He currently works at the Federal Reserve Bank of New York and has a background in troubleshooting, user support, and vendor communication.
Current Role at Federal Reserve Bank of New York
Jose Pena serves as a Desktop Support Analyst at the Federal Reserve Bank of New York. He has held this position since 2017, contributing to the IT support team for over seven years. His responsibilities include troubleshooting computer issues, particularly those related to Windows 10 operating systems. He also communicates directly with vendors to obtain quotes and order necessary parts, ensuring that the organization maintains operational efficiency.
Previous Experience at Persado
Before joining the Federal Reserve Bank, Jose Pena worked as an IT Support Engineer at Persado from 2015 to 2017. During his two-year tenure, he provided technical support and resolved various IT issues. His role involved utilizing the ServiceNow ticketing system to manage and resolve user issues effectively.
Education and Expertise in Network Administration
Jose Pena studied at ASA College, where he focused on Network Administration and Security. He achieved an Associate's degree from 2008 to 2010. This educational background has equipped him with the skills necessary for his roles in IT support and desktop analysis.
Support for End Users
In his current role, Jose supports over 200 end users, addressing issues related to label printers and computers. His experience in troubleshooting and resolving technical problems has been essential in maintaining user satisfaction and operational productivity.
Early Career at Skyscraper
Jose Pena began his career in 2004 as a Maintenance worker at Skyscraper, where he worked for seven months. This early experience provided him with foundational skills that would later support his transition into IT roles.