Serena Tong
About Serena Tong
Serena Tong is a Senior Project Manager at the Federal Reserve Bank of New York, with a diverse background in project management and human resources across various industries, including finance and consumer products.
Current Role at Federal Reserve Bank of New York
Serena Tong serves as a Senior Project Manager at the Federal Reserve Bank of New York. She has held this position since 2022. In this role, she is responsible for overseeing various projects and ensuring they align with the bank's strategic objectives. Her experience in project management allows her to effectively coordinate resources and manage timelines.
Previous Experience at American Express
Serena Tong has extensive experience at American Express, where she held multiple roles over several years. She was the Director of Program Management for Global Premium Products & Benefits from 2018 to 2021. Prior to that, she served as the Director of Global Customer Experience from 2017 to 2018, and as Senior Manager of Retail, Entertainment, and Dining Partnerships from 2015 to 2017. Her tenure at American Express included roles focused on planning, forecasting, and risk management.
Background in Human Resources and Operations
Before her extensive career in project management and customer experience, Serena Tong worked in human resources and operations. She was an Assistant Vice President in Human Resources at Citi for eight months in 2013-2014. Additionally, she worked at Cadbury Schweppes as an Analyst in Logistics and Operations from 2004 to 2005, and later as Assistant Manager in the same field from 2005 to 2006.
Educational Qualifications from NYU Stern School of Business
Serena Tong earned her MBA from NYU Stern School of Business, completing her studies from 2006 to 2008. She also obtained a Bachelor of Science degree from the same institution, studying from 1999 to 2003. Her education provided a strong foundation in business principles, which she has applied throughout her career.
Career Progression and Diverse Roles
Serena Tong's career spans various industries and roles, showcasing her adaptability and expertise. She has worked as a Financial Analyst at Citigroup Corporate and Investment Bank, and held various managerial positions at American Express, including Manager of Risk Information and Banking Finance, and Manager of Retail, Entertainment, and Dining Partnerships. In 2021, she briefly served as Head of Partner Success at Klarna.