Kajah Thomas
About Kajah Thomas
Kajah Thomas is a Connect Administrator currently working at Resi since 2020, with a background in customer service and management roles at various companies including Paddy Power Betfair and William Hill. He holds a Bachelor's degree in Engineering from the University of the West of England and has a proven track record of improving operational processes and supplier management.
Work at Resi
Kajah Thomas has been employed at Resi as a Connect Administrator since 2020. In this role, Thomas has contributed to the company's operational efficiency by streamlining processes and implementing improvement initiatives. Notably, Thomas has enhanced resource utilization through the incorporation of contractor estimates on the client dashboard, which has saved time and increased productivity. The role involves managing supplier relationships and coordinating effectively with clients and third parties.
Previous Experience in Customer Service
Prior to joining Resi, Kajah Thomas worked at Paddy Power Betfair as a Customer Service Team Leader from 2018 to 2019 in London. This position involved overseeing customer service operations and leading a team to ensure high standards of service delivery. Before that, Thomas served as a Duty Manager at William Hill from 2015 to 2017 in Bristol, where responsibilities included managing daily operations and staff performance.
Education and Expertise
Kajah Thomas studied at the University of the West of England, where a Bachelor's degree in Engineering was achieved from 2012 to 2017. Prior to that, Thomas attended Richmond upon Thames College, completing a course in Electrical and Electronics Engineering from 2010 to 2012. This educational background has provided a strong foundation in technical skills and engineering principles, which are applicable in the current role at Resi.
Achievements in Supplier Management
In the role at Resi, Kajah Thomas successfully led the supplier management process, acting as the central point of coordination for clients and third parties. This included handling queries and disputes effectively. Thomas achieved a significant milestone by doubling the number of third-party suppliers within one year, contributing to the rapid growth of the company. Additionally, Thomas negotiated business agreements that enhanced team revenue through effective collaboration with contractors and consultants.
Career Progression and Roles
Kajah Thomas has a diverse work history, beginning as a Cashier at Morrisons in London from 2011 to 2012. Following that, Thomas worked as a Sales Assistant at Sports Direct in Bristol from 2013 to 2015. This progression through various roles in customer service and management has equipped Thomas with valuable skills in operational management and team leadership, culminating in the current position at Resi.