Kate Dobson
About Kate Dobson
Kate Dobson is an Organic Marketing Lead based in London, England, with a diverse background in customer service and operations. She has held various leadership roles at companies such as Swoon, HomeHero, and Resi, and holds a BA HONS in Media Production from the University of Sunderland.
Current Role at Resi
Kate Dobson serves as the Organic Marketing Lead at Resi, a position she has held since 2023. In this role, she focuses on developing and implementing organic marketing strategies to enhance the company's online presence. Her responsibilities include optimizing content for search engines and engaging with audiences through various digital channels. Resi is known for its innovative approach to architecture and design, and Dobson's expertise contributes to its marketing efforts.
Previous Experience at Swoon
Before joining Resi, Kate Dobson worked at Swoon as the Head of Customer Experience from 2016 to 2018. During her tenure, she was responsible for overseeing customer service operations and enhancing the overall customer journey. Swoon is recognized for its unique furniture offerings, and Dobson's role was pivotal in ensuring customer satisfaction and loyalty.
Professional Background in Customer Service
Kate Dobson has extensive experience in customer service and operations. She served as the Head of Customer Service/Operations at HomeHero from 2019 to 2020, where she managed customer interactions and operational processes. Additionally, she held an interim position as Global Head of Customer Service for Karen Millen/Coast Stores from 2018 to 2019, focusing on improving customer service standards across global operations.
Educational Background
Kate Dobson studied Media Production (Television and Radio) at the University of Sunderland, where she earned a BA HONS 2.1 from 2006 to 2009. This educational background provided her with foundational skills in media and communications, which she has applied throughout her career in various marketing and customer service roles.
Early Career Experience
In her early career, Kate Dobson worked as a Business Development Manager at RentMama.com from 2011 to 2012, where she focused on expanding the company's market reach. She also gained experience in production as a Production Runner for the BBC on 'Tracy Beaker Returns' in 2011. These roles contributed to her understanding of both business development and media production.