Arielle Panzo
About Arielle Panzo
Arielle Panzo is a Customer Experience Manager with a diverse background in customer support and training roles across various companies. She has worked at Resident since 2022 and has held multiple positions in customer service and management since 2011.
Current Role as Customer Experience Manager
Arielle Panzo currently serves as the Customer Experience Manager at Resident, a position she has held since 2022. In this role, she is responsible for overseeing customer interactions and ensuring a high level of satisfaction. Her focus includes developing strategies to enhance the overall customer experience and leading initiatives that promote customer engagement.
Previous Experience at Resident
Arielle Panzo has extensive experience at Resident, where she worked in various capacities. She served as a Customer Success Advocate from 2018 to 2019, followed by a role as Training Manager from 2019 to 2020. After a two-year stint as a Content Creator from 2020 to 2022, she transitioned to her current role as Customer Experience Manager.
Early Career in Customer Support
Arielle began her career in customer support with MZ as a Customer Support Representative in 2016. She later worked at Securus Contact Systems as a Receptionist in 2018. Her experience in customer-facing roles has contributed to her expertise in managing customer relationships and enhancing service delivery.
Experience in Customer Service and Coaching
Arielle has held multiple positions in customer service and coaching roles. She worked at Telus International as a Customer Service Representative and later as a Team Leader from 2011 to 2013. Additionally, she served as a Customer Experience Coach at Telus International in 2012, where she focused on improving team performance and customer satisfaction.
Diverse Background in Various Industries
Arielle Panzo has a diverse professional background, having worked in several industries. She held roles in health and nutrition at Xseed Inc. as a Customer Relations Specialist and at SolarCity as a Document Generation Specialist. Her varied experience across different sectors has equipped her with a broad skill set applicable to customer experience management.