Carmalita Pridgen
About Carmalita Pridgen
Carmalita Pridgen is a Customer Success Advocate at Resident, where she has worked remotely since 2021. She is currently pursuing a degree in Global Supply Chain Management and has extensive experience in customer service and retention strategies.
Work at Resident
Carmalita Pridgen has been employed at Resident as a Customer Success Advocate since 2021. In this role, she works remotely and focuses on enhancing customer experiences and retention. She utilizes a proprietary retention management platform to track and improve customer retention metrics. Her responsibilities include managing customer interactions across various channels, including inbound and outbound calls, chats, and emails.
Education and Expertise
Carmalita Pridgen is currently pursuing a degree in Global Supply Chain Management. She is studying at DeVry University, where she is expected to earn a Bachelor of Business Administration (BBA) with a focus on Logistics, Materials, and Supply Chain Management from 2022 to 2024. Prior to this, she obtained an Associate's degree in General Studies from Georgia State University Perimeter College, completing her studies from 2012 to 2014.
Background
Before joining Resident, Carmalita Pridgen held various positions that contributed to her expertise in customer service. She worked as a Customer Service Representative at SPECTRUM SERVICES GROUP, INC. from 2012 to 2013. She then served as a Customer Service Manager at Southern Medical Linen Service from 2019 to 2021. Additionally, she was a Shipping and Receiving Supervisor at Cobra Transmission from 2015 to 2017.
Achievements
Carmalita Pridgen possesses Clifton Strengths in Individualization, Consistency, Intellection, Developer, and Context. These strengths reflect her ability to understand and manage customer needs effectively. Throughout her career, she has focused on improving customer retention metrics, demonstrating her commitment to enhancing customer satisfaction and loyalty.