Courtney Rosa
About Courtney Rosa
Courtney Rosa is a Retention Specialist with a background in customer service and sales, particularly in the retail industry. She holds a Bachelor's degree in Fashion Merchandising and Marketing from the University of Bridgeport and has experience working at Bass Pro Shops, Yelp, and Resident.
Work at Resident
Courtney Rosa has been employed at Resident as a Retention Specialist since 2020. In this role, she focuses on customer retention strategies and utilizes her skills in social media to enhance customer engagement. Her position involves analyzing customer feedback and implementing initiatives to improve satisfaction and loyalty.
Previous Experience in Customer Relations
Prior to her current role, Courtney Rosa worked at Bass Pro Shops from 2015 to 2017. She held the position of Customer Relations, where she developed her skills in customer service and sales. Following this role, she served as a Front End Supervisor at Bass Pro Shops from 2017 to 2019, further strengthening her expertise in the retail industry.
Experience at Yelp
Courtney Rosa worked as an Account Executive at Yelp from 2019 to 2020. In this position, she was responsible for managing client accounts and developing strategies to enhance customer engagement. This experience contributed to her overall knowledge of customer relations and sales techniques.
Education and Expertise
Courtney Rosa earned a Bachelor of Science degree in Fashion Merchandising and Marketing from the University of Bridgeport, where she studied from 2013 to 2017. This educational background provides her with specialized knowledge in marketing and merchandising, which she applies in her professional roles.
Technical Skills
Courtney Rosa possesses expertise in Microsoft Excel and Microsoft Word, which she utilizes for various professional tasks. Her proficiency in these applications supports her work in data analysis and communication within her roles.