Hilary Mack
About Hilary Mack
Hilary Mack serves as the Senior Manager of Customer Success Operations at Resident, a position she has held since 2018. With a background in Business Administration, she has also worked as a Customer Success Manager at Wantable, Inc. and previously managed a store at Charlotte Russe.
Work at Resident
Hilary Mack has been employed at Resident since 2018, serving as the Senior Manager of Customer Success Operations. In this role, she oversees customer success initiatives and operations, ensuring that clients receive optimal support and service. Her tenure at Resident spans six years, during which she has contributed to enhancing customer satisfaction and operational efficiency.
Current Role at Wantable, Inc.
In addition to her position at Resident, Hilary Mack has worked as a Customer Success Manager at Wantable, Inc. since 2015. Over the course of nine years, she has focused on fostering customer relationships and improving service delivery, playing a key role in the company's customer success strategy.
Previous Experience at Charlotte Russe
Before her current roles, Hilary Mack worked at Charlotte Russe as a Store Manager from 2004 to 2015. During her eleven years in this position, she managed store operations and staff, contributing to the overall performance and customer experience of the retail location in San Francisco, California.
Education and Expertise
Hilary Mack studied Business Administration and Management at the University of Wisconsin Washington County and the University of Wisconsin - Milwaukee, where she earned Associates degrees from 2004 to 2007. Her educational background has equipped her with the skills necessary for her roles in customer success and operations management.