Hilary Tortelli
About Hilary Tortelli
Hilary Tortelli serves as the Director of Sales Operations, where she focuses on building and maintaining vendor relationships to support long-term growth. With a background in operations and customer success, she has a proven track record in enhancing workflow efficiency and developing high-performing teams.
Current Role as Director Of Sales Operations
Hilary Tortelli currently serves as the Director Of Sales Operations at Resident, a position she has held since 2020. In this role, she focuses on building and maintaining relationships with both existing and new vendors to support long-term growth. Her responsibilities include enhancing workflow efficiency and reducing operating costs through strategic operational leadership. Tortelli emphasizes the importance of dependable supply networks to ensure uninterrupted service and maximize profits.
Previous Experience at Resident
Hilary Tortelli has a history with Resident, having previously worked as the Director Of Operations for seven months in 2020 and as the Senior Manager of Customer Success Operations from 2018 to 2020. In these roles, she specialized in developing high-performing teams and collaborating across various functions to implement business initiatives. Her contributions during this time helped to shape operational strategies and improve customer success metrics.
Professional Background at Wantable, Inc.
Before her tenure at Resident, Hilary Tortelli worked at Wantable, Inc. as a Customer Success Manager from 2015 to 2018. In this position, she was responsible for ensuring customer satisfaction and managing relationships, which contributed to the overall success of the company. Her experience in customer success laid the foundation for her later roles in operations and sales.
Educational Background
Hilary Tortelli studied at the University of Wisconsin-Milwaukee, where she earned a Bachelor's degree in Business Administration and Management. Prior to that, she attended the University of Wisconsin-Washington County, obtaining an Associate's degree in the same field. Her educational background has equipped her with the knowledge and skills necessary for her roles in sales and operations.
Specialization in Team Development
Hilary Tortelli specializes in developing high-performing teams and fostering collaboration across different functions within organizations. Her approach focuses on implementing business initiatives that drive efficiency and effectiveness. This specialization has been a key aspect of her career, enabling her to lead teams that achieve operational excellence.