Jena Vance
About Jena Vance
Jena Vance is an Operations Assistant on the Transit Team at Resident, with nearly two decades of experience in customer service and communication. She has worked in various roles across multiple companies, including Walmart and Concentrix, and is currently pursuing growth in the technical aspects of operations while also developing a side business in event planning.
Work at Resident
Jena Vance has been employed at Resident as an Operations Assistant on the Transit Team since 2020. In this role, she contributes to the operational efficiency of the team, utilizing her extensive background in customer service and communication. Her current position reflects her commitment to enhancing operational processes and supporting team objectives.
Previous Employment Experience
Jena Vance has a diverse work history spanning nearly two decades, primarily in customer service and management roles. She worked at Walmart as a Customer Service Representative from 2007 to 2010, followed by a position at Coughlin Printing Group as an Advertising Sales Representative in 2016. She also held roles at Convergys and Concentrix as a Customer Service Representative. Additionally, she served as a Tier 1 Technical Support Agent at Kelly Connect and as an Agent Support Specialist at CENTURY 21 Arquette Properties.
Education and Expertise
Jena Vance earned a Bachelor of Arts (B.A.) in Mass Communication/Media Studies from the State University of New York College at Oswego, completing her studies from 1998 to 2003. Her educational background provides a foundation for her communication skills and understanding of media, which she applies in her professional roles.
Entrepreneurial Ventures
In addition to her professional roles, Jena Vance is actively building a side business in event planning. This venture showcases her entrepreneurial skills and experience in organizing various events, including parties and weddings. Her initiative in this area reflects her ability to manage projects and cater to client needs.
Career Development Goals
Jena Vance aims to advance in the technical side of operations, demonstrating her commitment to professional growth and skill diversification. This goal indicates her desire to expand her expertise and contribute more effectively to her current role and future opportunities.