Josh Iverson
About Josh Iverson
Josh Iverson is an Operations Associate in Retail with extensive experience in customer service and call center operations. He has worked in various roles across multiple companies, demonstrating strong skills in communication and customer relationship management.
Current Role at Resident
Josh Iverson currently serves as an Operations Associate in the Retail division at Resident. He has held this position since 2021, contributing to the company's operational efficiency and customer service strategies. His role involves overseeing retail operations, ensuring smooth processes, and enhancing customer experiences. His experience in customer service and operations supports his effectiveness in this position.
Previous Experience at Resident
Prior to his current role, Josh worked at Resident as a Customer Service Advocate - Tier 2 from 2020 to 2021. In this capacity, he handled customer inquiries and resolved issues, demonstrating his ability to manage escalated situations effectively. His tenure at Resident allowed him to develop skills in customer relationship management and operational support.
Professional Background in Customer Service
Josh Iverson has a diverse background in customer service roles across various companies. He worked as a Senior Customer Service Specialist at Sequoia Equities and as a Real Time Analyst at ThirdLove. His experience spans over several years in call center settings, where he honed his skills in diplomatic communication and building long-lasting customer relationships.
Education and Academic Qualifications
Josh studied at Butte College, where he earned an Associate of Science degree in Social and Behavioral Sciences, focusing on Anthropology and History. His education spanned from 2007 to 2011, providing him with a foundational understanding of social dynamics and human behavior, which complements his customer service expertise.
Achievements in Customer Service
Throughout his career, Josh has demonstrated a proven track record of surpassing productivity and quality targets in high-volume environments. His experience includes various roles at Milestone Technologies, Inc., where he progressed from Customer Service Agent Tier 1 to Subject Matter Expert. His ability to defuse escalated situations and maintain customer satisfaction has been a key aspect of his professional success.