Kevin Park
About Kevin Park
Kevin Park is a Training & Quality Coach at Resident in Los Angeles County, California, where he has worked since 2021. He has a diverse background in technical support and customer service, with experience at Nextiva, Ring, and the US Navy.
Work at Resident
Kevin Park has been serving as a Training & Quality Coach at Resident since 2021. In this role, he focuses on enhancing training programs and ensuring quality standards are met within the organization. His work is based in Los Angeles County, California, where he has contributed to the development of training strategies that integrate new technologies into existing frameworks. Kevin's experience in this position spans three years, during which he has played a critical role in supporting staff and improving operational efficiency.
Previous Experience at Nextiva
Prior to his current role, Kevin worked at Nextiva as an Enterprise Technician from 2017 to 2019. In this position, he was responsible for addressing technical issues and providing support to enterprise-level clients. His tenure in the Phoenix, Arizona area allowed him to develop a strong foundation in customer service and technical problem-solving, skills that he has carried into his subsequent roles.
Role at Ring
Kevin served as a Customer Service Quality Assurance Analyst at Ring from 2019 to 2022. In this capacity, he focused on maintaining high standards of customer service and quality assurance. His experience at Ring further honed his ability to communicate technical concepts in an accessible manner, ensuring that customers received effective support and solutions.
Background in the US Navy
Kevin's professional background includes four years of service in the US Navy as a Cryptologic Technician from 2013 to 2017. This role provided him with extensive technical training and experience in handling sensitive information. His military background has contributed to his strong problem-solving skills and ability to work under pressure.
Skills and Expertise
Kevin possesses a strong ability to integrate new technologies into existing infrastructures while providing ongoing support. He has extensive knowledge of industry hardware and is adept at meeting client requirements. His customer-focused approach and result-driven mindset enable him to effectively interface across multiple departments, facilitating the management of upper-level projects.