Mark Waltham
About Mark Waltham
Mark Waltham is the Vice President of Operations at Resident, bringing over 20 years of experience in strategic marketing and customer success across various industries. He has held key positions at notable companies such as Wayfair, John Hancock Investments, and Google, and has a strong academic background with degrees from the University of Cambridge and MIT Sloan School of Management.
Current Role at Resident
Mark Waltham serves as the Vice President of Operations at Resident since 2023. In this role, he oversees operational strategies and initiatives, leveraging his extensive experience in supply chain management and operations. His leadership is focused on enhancing efficiency and driving growth within the organization.
Previous Experience at Wayfair
Mark Waltham has held multiple positions at Wayfair, including Associate Director of Account Management for Upholstery & Mattress from 2018 to 2020, and later as COO of Perigold from 2021 to 2023. His roles involved managing partner operations and developing strategies to improve customer engagement and operational effectiveness.
Education and Expertise
Mark Waltham earned a Master of Arts in Computer Science from the University of Cambridge and an MBA in Marketing and Sales from MIT Sloan School of Management. He has a strong foundation in Maths, Further Maths, Physics, and Chemistry from St Albans School, where he achieved A-levels. His expertise includes supply chain operations, data solutions, CRM, and marketing automation.
Background in Analytics and Consulting
Mark Waltham has a robust background in analytics and consulting, having worked as AVP and Head of Analytics at John Hancock Investments from 2014 to 2018. He also served as a Senior Consultant at Deloitte Consulting and held various roles at BAE Systems Digital Intelligence and Andersen Business Consulting. His experience spans over 20 years in strategic marketing and customer success across diverse industries.
Leadership and Relationship Building
Mark Waltham possesses significant experience in team leadership and relationship building, with over 15 years advising C-suite executives and managing strategic partnerships. His ability to deliver strategies for both enterprise and SMB partners has been a key aspect of his career, contributing to successful outcomes in various organizations.