Roxy Phothirath Burke
About Roxy Phothirath Burke
Roxy Phothirath Burke serves as the Director of Quality Management and Experience at Resident, a position she has held since 2022. She has extensive experience in customer success, having worked in various roles at Resident since 2019.
Work at Resident
Roxy Phothirath Burke has held multiple positions at Resident since joining the company. She currently serves as the Director of Quality Management and Experience, a role she has occupied since 2022. In addition to this position, she has also been the Director of Customer Success since 2020. Prior to these roles, she worked as the Senior Manager of Customer Success from 2019 to 2020. Her tenure at Resident spans over four years, during which she has contributed to enhancing customer experience and quality management.
Education and Expertise
Roxy Phothirath Burke studied at San Diego State University, where she earned a degree in Hospitality Administration/Management from 2002 to 2006. This educational background has equipped her with the skills necessary for her roles in customer success and quality management, allowing her to effectively address the needs of clients and improve service delivery.
Background
Roxy Phothirath Burke has a professional background centered around customer success and quality management. Her career at Resident showcases her progression from Senior Manager to Director, reflecting her expertise in managing customer relationships and enhancing overall service quality. Her experience in the hospitality sector further supports her capabilities in these areas.
Achievements
Throughout her career at Resident, Roxy Phothirath Burke has played a significant role in developing customer success strategies and quality management practices. Her leadership in these areas has contributed to the company's focus on improving customer experiences and operational efficiency. Specific achievements during her tenure have not been detailed.