Ruth Genelazo
About Ruth Genelazo
Ruth Genelazo serves as the Director of Customer Service and Customer Experience at Resident UK, a position she has held since 2020. With extensive experience in customer service leadership across various companies, she is skilled in strategic decision-making and enhancing customer-centric operations.
Work at Resident
Ruth Genelazo has held the position of Director of Customer Service and Customer Experience at Resident UK since 2020. In this role, she focuses on enhancing customer interactions and ensuring that the company's operations align with customer needs. Prior to her current role, she served as Head of Customer Service and Experience for the UK and EU at Resident from 2018 to 2020. Her experience at Resident highlights her commitment to customer-centric business practices.
Previous Experience in Customer Service
Before joining Resident, Ruth Genelazo worked at Moonpig.com as Head of Customer Services from 2010 to 2018. During her eight years there, she developed strategies to improve customer satisfaction and operational efficiency. Additionally, she served as Head of Reservation Sales at Dreamticket from 2008 to 2010. Her extensive background in customer service roles has equipped her with the skills necessary to drive insights into actionable strategies.
Career Background in Reservations
Ruth Genelazo has a significant background in the reservations sector, having worked at Marriott International as Head of Worldwide Reservations from 2001 to 2008. This seven-year tenure allowed her to gain valuable experience in managing large-scale reservation operations. Her career trajectory reflects her expertise in customer service and reservations management.
Education and Expertise
Ruth Genelazo studied at Widener University, where she earned a Bachelor of Applied Science (B.A.Sc.) in Hotel, Motel, and Restaurant Management. This educational background has provided her with a solid foundation in hospitality management and customer service principles. She also attended Brent School International, further contributing to her diverse educational experiences.
Skills and Strategic Influence
Ruth Genelazo is adept at making key strategic decisions and influencing stakeholders within her organization. She has a strong track record of driving insights into actions and excels in agile environments with innovative technology stacks. Her focus on employee engagement, inclusivity, and problem-solving underscores her dedication to fostering a positive workplace culture.