Trae Everetts
About Trae Everetts
Trae Everetts is a Senior Workforce & Technology Analyst at Resident, where he has worked since 2023. He has a diverse background in logistics management and customer service, with previous roles at XPO Logistics, Proactiv Skin Solution, and Safelite Solutions.
Work at Resident
Trae Everetts currently holds the position of Senior Workforce & Technology Analyst at Resident, a role he has occupied since 2023. Prior to this position, he worked as a Real Time Analyst at the same company from 2022 to 2023. In his current role, he focuses on optimizing workforce management and technology integration to enhance operational efficiency.
Previous Experience in Logistics and Workforce Management
Before joining Resident, Trae Everetts worked at XPO Logistics, Inc. as a Pricing Specialist from 2019 to 2022. His experience also includes a tenure at Safelite Solutions, where he served as a Workforce Management Analyst for 10 months in 2018 and as a Customer Service Representative II+ for five years from 2013 to 2018. His background in logistics management involves overseeing the movement and storage of goods.
Education and Expertise
Trae Everetts studied at Columbus State Community College, where he earned a Digital Design & Graphics Certificate from 2016 to 2018. His educational background complements his professional skills, which include expertise in IVR scripting and scheduling management. These skills are essential for optimizing workforce efficiency and resource allocation.
Career Development in Sales and Customer Service
Trae Everetts began his career in sales as a Sales Consultant at Proactiv Skin Solution from 2012 to 2013. This role provided him with foundational experience in customer interaction and sales strategies. His subsequent roles in customer service further developed his skills in managing client relationships and understanding customer needs.