Virak Seng
About Virak Seng
Virak Seng serves as the Sales Team Lead at Resident in Richmond, Virginia, where he has worked since 2019. He has a background in community management and customer service, with previous roles at ToBox, Inc., Starbucks, and ARK & CO.
Work at Resident
Virak Seng has served as the Sales Team Lead at Resident since 2019. In this role, he is responsible for providing real-time hands-on coaching to sales agents, enhancing their skills and improving overall sales performance. He acts as a 'mattress and sleep expert,' ensuring that sales agents deliver an optimal customer experience. Seng monitors daily sales activity and posts leaderboards to motivate his team towards achieving their monthly sales goals. His role involves effective communication with leadership regarding trends, feedback, product issues, and coaching opportunities, contributing to a strong sales culture.
Previous Employment Experience
Before joining Resident, Virak Seng worked at ToBox, Inc. as a Community/Social Media Manager for seven months in 2018. He also held the position of Return Authorizations Director and Social Media Assistant at ARK & CO from 2015 to 2017. Earlier in his career, he worked as a Barista at Starbucks from 2014 to 2016. These roles provided him with diverse experiences in customer service, social media management, and team collaboration.
Education and Expertise
Virak Seng studied at Pasadena City College and later attended Los Angeles Trade Technical College, where he focused on Fashion/Apparel Design and earned a Fashion Assistant Certificate in 2016. His educational background equips him with skills that complement his professional roles, particularly in customer engagement and sales strategies.
Coaching and Team Development
In his current position, Virak Seng emphasizes the importance of coaching and team development. He provides constructive feedback to team members and drives results by engaging and motivating them. Seng collaborates with cross-functional teams to develop strategies for addressing customer inquiries and concerns in real-time, fostering a supportive environment that encourages sales agents to excel.