April Oman
About April Oman
April Oman serves as the Chief Customer Officer at Resilinc, a position she has held since 2024. With extensive experience in customer success and program management, she specializes in enhancing customer relationships and operational efficiency.
Work at Resilinc
April Oman has been serving as the Chief Customer Officer at Resilinc since 2024. In this role, she focuses on enhancing customer relationships and operational efficiency. Her responsibilities include overseeing customer success initiatives and implementing strategies that align with the company's goals. With her extensive background in customer success, she aims to transform organizational culture to better serve clients.
Previous Experience in Customer Success
Before joining Resilinc, April Oman held various leadership positions in customer success. She was the Chief Customer Officer at Sift from 2021 to 2023, where she led customer engagement strategies. Prior to that, she served as Vice President of Customer Success at Zuora from 2013 to 2015, and as Head of Customer Success at BetterWorks from 2015 to 2016. Her experience spans multiple organizations, where she has consistently focused on improving customer experiences and retention.
Education and Expertise
April Oman holds a Bachelor's degree in Psychology from California State University, Fresno, and a Master's degree in Industrial/Organizational Psychology from San Jose State University. Additionally, she completed an Executive Leadership Program at the University of California, Berkeley. Her educational background supports her expertise in transforming organizational cultures and mapping customer journeys to enhance customer success.
Background in Program Management
April Oman has a strong foundation in program management, having worked at Salesforce.com in various roles, including Senior Director of IT Program Management and Director of Program Management. Her tenure at Salesforce.com spanned from 2006 to 2011, during which she developed skills in aligning program management with customer success initiatives. This background enables her to effectively manage unforeseen challenges and optimize operational efficiencies.
Mentoring and Leadership
April Oman is passionate about mentoring and coaching others to achieve professional growth. She advocates for a collaborative work environment, emphasizing transparency and innovation. Known for delivering executive-level presentations on customer success and organizational transformation, she actively contributes to fostering a culture of continuous improvement within her teams.