Balarka Hajra
About Balarka Hajra
Balarka Hajra is the Director of Customer Engagements at Resilinc Corporation, where he has worked since 2018. He has extensive experience in project delivery and customer management, having held various roles at companies such as IBM, Coca-Cola Enterprises, and Velocity Technology Solutions.
Current Role at Resilinc
Balarka Hajra serves as the Director of Customer Engagements at Resilinc Corporation. He has held this position since 2018, contributing to the company's efforts in enhancing customer relationships and engagement strategies. Resilinc is known for its focus on supply chain resilience, and Hajra's role involves overseeing customer interactions and ensuring satisfaction through effective communication and support.
Previous Experience at IBM
Hajra has extensive experience from his time at IBM, where he worked as a Project Delivery Lead for SAP Basis from 2011 to 2013 in New York, New York. He later transitioned to a Service Delivery Manager role at IBM, where he served from 2011 to 2015. His responsibilities included managing service delivery processes and ensuring client satisfaction within the SAP domain.
Career at Velocity Technology Solutions
Before joining Resilinc, Balarka Hajra worked at Velocity Technology Solutions as a Senior Customer Program Manager from 2015 to 2018 in Charlotte, North Carolina. In this role, he managed customer programs and initiatives, focusing on delivering value and enhancing customer experiences.
Educational Background
Balarka Hajra completed his education at Visvesvaraya Technological University, where he earned a Master's degree in Computer Applications from 2000 to 2003. Prior to that, he attended South Point High School from 1984 to 1996, completing his secondary education. His academic background has provided a strong foundation for his career in technology and customer engagement.
Experience in the UK
Hajra has also worked in the United Kingdom, where he held the position of Service Delivery Manager at Coca-Cola Enterprises from 2012 to 2015 in Hayes, Hillingdon. Additionally, he worked as an IT Infrastructure Consultant at Convatec from 2008 to 2011 in Berks, West Berkshire. These roles contributed to his expertise in service delivery and IT infrastructure management.